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MOS Master of All Skills Plugin Refund Policy

Last updated: 12 November 2026

This policy applies to purchases of MOS Master of All Skills (MOS or the Plugin) from Leffler International Investments Pty Ltd. It operates in addition to your rights under the Australian Consumer Law (ACL) and any other applicable mandatory consumer law. If this policy conflicts with a mandatory right, that right takes priority.

1. Voluntary refunds for a change of mind

You may request a full refund within 14 calendar days of purchase if you have not downloaded, activated or otherwise accessed the Plugin. We may verify the purchase date and whether access has occurred. We do not treat the absence of an activation record alone as proof that the Plugin has not been downloaded or accessed.

After download, activation or access, we generally do not offer refunds solely because you changed your mind, no longer need the Plugin or found another product, unless a separate applicable cancellation right requires it.

This voluntary offer does not restrict remedies for faulty software, misleading descriptions or other failures to meet consumer guarantees. Those rights are not limited to 14 days. An updates renewal is assessed separately from the original Plugin purchase; a refund of the renewal alone does not cancel an independently paid Plugin licence.

2. Your Australian Consumer Law rights

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the ACL.

If the Plugin has a major product failure and the ACL gives you the right to reject it, you may choose a full refund or a replacement of the same type. You may instead keep it and seek compensation for its reduced value. If any part of your purchase is legally a service, the applicable service remedies also remain available.

A major failure can include an unsafe product, a substantial difference from its description, a serious problem or combination of problems that would have stopped a reasonable person buying it, or an inability to perform its normal or agreed purpose that cannot easily be fixed within a reasonable time.

Downloading, activating or using the Plugin does not, by itself, remove these rights. We will not deduct an amount for use from a refund required for a major product failure. For a minor failure, we will provide the remedy required by law, normally a free repair within a reasonable time. If we cannot or will not fix it within a reasonable time, further remedies may apply.

3. Automated diagnostics and repair

MOS includes an agent doctor designed to check supported aspects of the installation and help identify issues. Supported repair actions require the permissions and approval you authorise. Neither the doctor nor another automated agent can guarantee that every issue will be detected or resolved.

The availability of diagnostics or repair does not replace our responsibility to provide a remedy required by law. You do not have to accept an attempted repair instead of a refund or replacement where the ACL gives you that choice. We will not require access beyond what is reasonably necessary to assess the reported issue, and will explain any access requested.

4. Compatibility and external services

Please check the published system requirements, supported environments, dependencies and external service requirements before purchasing. MOS currently requires supported Claude Code access. Your Claude subscription, usage charges and services you connect are separate purchases from their respective providers.

A problem caused solely by misuse, unsupported modifications or an external service outside our responsibility may not entitle you to a refund. We will not use these exclusions to deny a remedy where MOS fails to meet its advertised compatibility, an expressly agreed purpose or an applicable consumer guarantee. A refund of MOS does not itself refund charges paid separately to another provider.

5. How to request a refund

Click AI Contact Us on the MOS website, then open Verify purchase, refund or licence. Sign in with your verified purchase email and select the relevant payment. If the payment is not shown, or you cannot use the chat or sign in, you can reply using the merchant contact details on your PayPal receipt. We will accept reasonable proof of purchase; a particular receipt format or an existing portal record is not the only way to establish it.

  1. Provide your order or transaction reference, receipt or other reasonable proof of purchase, and the email used for the purchase.
  2. Tell us that you want a refund. For a fault claim, describe the problem as far as you reasonably can. For an applicable statutory cancellation, you do not need to justify the decision or demonstrate a defect. For the voluntary unused purchase offer, we only need to verify the purchase date and access conditions.
  3. You may supply relevant error text or other supporting information if available. You do not need to diagnose the fault yourself. Do not send passwords, API keys, payment card details or other secrets. Share screenshots only through a method that actually supports them and remove sensitive information first.

We may reasonably assess a reported problem before deciding the appropriate remedy. We will not insist on diagnostics, an attempted repair or unnecessary evidence where the law gives you a cancellation or refund entitlement without those conditions. Our AI does not have final authority to remove your legal rights. A request needing assessment is not automatically denied.

For an applicable cancellation period, we record when your request was received. Processing or assessment delays do not change the date of a timely request.

6. Refund processing

For purchases paid through PayPal, approved refunds are made through the original PayPal transaction and returned using PayPal's applicable refund process. We do not ask you to nominate another bank account, card or recipient in the chat. If the standard route cannot be used, we will assess how to provide the remedy required by law; the AI will not invent or send an alternative payment.

We distinguish a refund request from a submitted, pending, failed or completed refund. We confirm that a refund has been granted and processed only when PayPal confirms completion. Your bank, card issuer or payment provider may take additional business days to show the credit. We do not promise an instant bank balance update or charge an administration fee for a refund required under the ACL.

7. Reviews

After a confirmed completed refund, you may be invited to leave an honest review of your experience. Leaving a review is optional. Your refund does not depend on submitting a review, agreeing to publication or giving a particular rating. All ratings are welcome. Reviews submitted through the MOS form are saved privately; anonymous publication requires separate optional consent.

8. Cancellation periods and mandatory rights

A normal website purchase does not automatically carry a statutory cooling off period under the ACL. The 14 calendar day unused purchase offer in section 1 is voluntary.

Any separate statutory cancellation rights that apply to your purchase remain unaffected. Their availability, deadlines and any valid digital content consent requirements depend on the applicable law and circumstances. We honour an applicable cancellation right exercised within its period without requiring a reason. We do not assume that downloading alone removes that right, and consumer guarantees can continue beyond a cancellation period.

9. What happens to your licence

A completed refund of the Plugin purchase ends the licence associated with that purchase. For releases with online licence verification, that licence is revoked and related repository or download access may be removed. Another independently valid paid or complimentary licence remains subject to its own terms. Expiry of updates alone does not cancel a paid Plugin licence.

A refund does not transfer ownership of your project files to us or authorise us to delete them. Older or locally modified copies cannot be guaranteed to stop operating remotely, but you must stop using a copy for which the licence has ended.